We are proud of the reviews we have received over the years. In 2011, 2012, and 2013, we received Angie’s List Super Service Awards and Honor Roll Awards for our exceptional service.
Here are just a few examples of people who have been happy with the service they received when getting their acoustic/popcorn ceiling removed by System 1.
Current Super Service Awards
|2014||Painting – Interior|
“Richard and System1 was extremely responsive on quoting and scheduling an extremely short notice request. Richard was willing to work out a Saturday schedule for a job that needed to done quickly. Chon arrived on time and carefully masked off the entire area and hallway to access the area. Chon worked quickly and quietly to not disturb surrounding neighbors in the condominium complex.
The work is the highest quality and the match is nearly perfect and was completed on time as estimated. I have been working with several contractors lately and my experience with System1 and Chon was excellent. I will definitely be contacting them for future work.”
– Robert Buchanan (Irvine)
Angie’s List Review – April 9, 2014
“Everything went as planned
1. very timely and efficient
2. Fair pricing
3. Great Crews
4. Willing to fix issues after all was done right away.
My wife and I thought that they did a wonderful job and that his team was very professional. He worked around our schedule and stuck to all his prices.
I would use System 1 any time”
– Jeff Baran (Lomita)
Angie’s List Review – April 2, 2014
“It went exactly as I expected, given their reviews on Angie’s list – PERFECTLY. Estimator (Richard) & workers were exactly on time, price was fair, high quality quality work and materials.”
– D. Wayne Hoffman (Anaheim)
Angie’s List Review – March 17, 2014
“A great experience from start to finish. The owner showed up to my house to provide a quote two days after first contact and was on time. He gave a thorough explanation of their process and what to expect. He was honest about possible complications due to the age of my home (1947) and the price was very reasonable.
The work crew was scheduled for one week later and they also were prompt. I requested an earlier start time due to my wife’s work schedule and they accommodated that request. The finished product turned out great and there were almost no signs of work being done in my home. They were very clean. I would definitely use them again and recommend them to anyone who needs acoustic work done in their home.”
– Matthew Bartz (La Verne)
Facebook Review – March 12, 2014
“I needed a lot of work done fast and System 1 was AMAZING at giving me a one-stop shop for electrical, acoustic-removal & painting. Richard and Bryan are the best. I highly recommend them for your next project. – Thanks, System 1.”
– Brendan Harper
Angie’s List Review – March 6, 2014
“They were prompt, did an excellent job,very polite, very clean, and very fair in price. They did a very good job. I would highly recommend them.”
– Ray Kelley (North Hills)
Angie’s List Review – February 18, 2014
“Very professional and easy to work with. Came out for a quote and was able to give me a price on the spot. Scheduled work to be done a couple of weeks later. Workers were very professional and very clean. Popcorn removal can be messy, but everything was covered or moved if needed and when the work was done you couldn’t even tell someone had been there. Very fast turnaround and very responsive. Would absolutely work with them again in the future if needed.”
– Emily Connolly (Hawthorne)
Angie’s List Review – February 17, 2014
“System 1 Acoustic was professional and quick in providing an estimate and once the work was agreed upon, the work was performed fast and ahead of time.
Because of the nature of my request, the work could be performed over a few weekends with minimal hassle.
The removal of the acoustic ceiling went very fast and we were relieved to find that minimal work was needed to smooth out the ceiling. The worker took two days to fully skim and seal our ceiling, as he put down a thick coat and two thin coats of plaster.
The painters were scheduled to arrive the following weekend but doe to another job finishing early, they were able to start ours sooner than expected. Wasting no time, the job was completed that day and all of System 1 Acoustic showed a high level of pride in their work.
The ceiling turned out better than we had expected and are extremely happy with the work and professionalism shown on the job. We will be using System 1 Acoustic again in the future.”
– Allison Gunn (Los Angeles)
Angie’s List Review – November 26, 2013
Angie’s List Review – February 7, 2013
“We have been wanting to get rid of acoustic ceilings for years, but dreaded the hassle. We looked around and got other quotes, but System1 had the best quote and with the least amount of disruption to our home. They did several bedrooms, two hall areas, a walk in closet and a family room.
All told, 2 1/2 days of work spread over a Thursday, Friday and a Monday, and we had the ceilings we wanted! We also added in recessed can lights at the same time.
We even got a discount for mentioning Angie’s List.
The crews were patient and helpful, even when our cats escaped before they started working on the first day. Note to pet owners – do a good job of securing them before the guys start working, because they will be freaked out by the noise if wrapping a room in plastic and tape!
Very little mess was left with acoustic removal. Mostly stuff I tracked into other areas of house, actually. The painters left a few splotches on our porch on way out – should be easy enough to clean, though.
I am not sure if I would choose the flat paint for ceiling, though… It is much more difficult to put the blue paint tape up without marking the freshly painted ceilings. I think I would have chosen eggshell, if I had to make the paint finish choice again. They do leave extra paint for touch ups after they leave.
Great experience. Will hire them when we remove paneling for our next project! Thanks Richard and crews- you are awesome!”
– Michelle Green (El Segundo)
Angie’s List Review – July 23, 2013
“Great! The crew arrived EARLY! They promised that the ceiling would be removed in one day (I admit I had my doubts!), but they delivered. They gave me an approximate completion time, which they met. They stayed until the job, including clean-up, was done. I made sure to follow their instructions regarding preparing the furniture and accessories…they did some additional work, moving items when they arrived.
I also had System 1 return to paint the ceilings. Richard made some paint and finish suggestions. The homeowner can provide the paint or have System 1 provide the paint. Richard’s suggestions were excellent…coming from a lot of experience. I have already recommended System 1 to a friend. She was also very pleased!”
– Sharon Oh (Rancho Palos Verdes)
Angie’s List Review – July 22, 2013
“Crew was very professional, responded to all our concerns. They were very meticulous in protecting all areas of the house ie walls floors etc. the finish product was superb and all of the workers bent over backwards o respond to our needs.”
– Ruddie Jefferson (Pasadena)
Angie’s List Review – July 2, 2013
“We contacted System 1 in mid April for a quote to remove the ‘popcorn’ ceiling in our house. The house is appox. 2400 square feet and it was everywhere, including closets. The quote was good and we scheduled the work. System 1’s schedule was full so work was to commence in mid-May. It took about 2 days and no more popcorn! They showed up when they said…everytime and stayed a full day. I was impressed with the work and professionalism that the crew showed. They were efficient. In additon they did some repairs and drywall work. It looked great. We also booked them to paint the interior of the house. Again, they were quite busy, but we scheduled in mid June for the painting, which worked out well as we has some other repairs needed to be completed by other vendors prior to painting. Richard was professional in his dealings with us by letting us know any changes to the schedule, well in advance so that we could adjust any of the other work. Not often do you get that kind of consideration with repair/construction situations.
Painting was an 8 day process and they did a great job! The walls, ceilings, molding all looked great when done. It was a new house!
I truly appreciated the way in which the various crews conducted themselves. They made a potentially stressful process, not stressful! And for that I am truly grateful. This is one vendor that I will happily put in my Rolodex for future work!”
– Laura Watson (Foothill Ranch)
Angie’s List Review – June 24, 2013
“The house looks amazing. We are very happy with the service provided by the electricians, the painters, and the texture team.”
– Judy Herrick (Tustin)
Angie’s List Review – May 31, 2013
“Originaly the owner came out and gave us a written quote. We could tell that he really new his business.
We were told they would arrive between 8:00am and 8:30am. They actually arrived at 7:30am which was wonderful. They were extremely professional. Our house is 14,450 square feet with cathedral and two story ceilings and we assumed it would take them all day. We left and about 3:30pm we received a phone call letting us know they were finished. We returned to our home and found they had done an incredible job. We had expected that it would take a full day.
The work was great, the people were great and the price was less than 2/3s of the lowest bid we received from anyone else. I highly recommend System 1 Inc.”
– Sonia Tarrish (Reseda)
Angie’s List Review – March 24, 2013
“I am so pleased with my decision to use System 1 for my acoustic ceiling removal. We did not have System 1 paint as we decided to do it ourselves. Richard was very helpful and responsive. He offered a very fair. He was clear up front that there was the possibility that they would need to dry-wall over the ceiling if the condition of the underlying material was not good and let me know what the price would be if that happened. The underlying ceiling was in good shape and this was not necessary, but it was nice he was upfront about it.
They worked me into the schedule quickly. The work was completed in around 6 hours and I am very pleased with the result.
Both Richard and the gentleman who performed the work were very knowledgeable and helpful.”
– James Case (Pasadena)
Angie’s List Review – February 7, 2013
“Richard contacted me right away. After providing him with photos of the statement of work and explaining the situation via emai, he bid via phone and followed up via email giving me some quick scheduling options within the week. He was in the general price range of other service providers but was not one of the low bidders.
His service technician showed up early and waited. He was pleasant and listened to my concerns. His prep work and clean up was thorough. He went well beyond what most contractors do when involving the client and assuring me that they would repair the work back to its original condition. The actual patch and texture was well done. It’s ready for painting.
System 1 was chosen due to high regard using the following factors: Knowlegable service, reputation, longevity, availability, innovatiive website/communication tools and finally price. I could have gone with a less expensive provider but why?”
– Robert Dung (Redondo Beach)
Angie’s List Review – January 22, 2013
“the experience with this company was great !! From the first estimate thru the completion they did fine work cleaned up everything and were polite and courteous.We intend to use them to paint the interior of our house.”
– Barbara McKee (Rancho Palos Verdes)
Angie’s List Review – January 14, 2013
“Richard was really great, his crew worked very hard removing our acoustic ceilings. He gave us a great referral for an electrician,The paint crew came about 2 weeks later and did a really excellent job! Both crews worked efficiently and the work was quality.”
– Michele Gregory (Rancho Palos Verdes)
Angie’s List Review – January 6, 2013
“Richard McKinnon is extremely professional. We had gotten several other estimates before he came out, and his was by far the most detailed and at a fair price for the scope of work. He took the time to answer all our questions and really explained the process.
We made several changes from the original estimate, and went from having them remove the acoustic on one floor and doing some painting touch up to having all the acoustic removed throughout the house and the entire interior painted. He was always responsive, understanding and easy to work with. And we are so glad that we did the entire house, it makes it feel like new!
There is something to be said for working with companies with generations of experience in a given area. Richard and company know their stuff and they are dedicated to a great outcome for their customers.”
– Marie Anderson-Harris (Burbank)
Angie’s List Review – December 19, 2012
“We called System 1 Acoustic Ceiling Removal for an estimate to remove our “popcorn” ceilings. Other guys came in and told us it was most definitely asbestos. System 1 was very easy to talk to and answered all our questions. He even took a sample on the spot to assure us it was not asbestos. He got us a quote within 24 hours and it was very competitive. While we will not be smoothing the ceilings at this time because it no longer poses a health threat; and due to budget constraints — we will definitely be hiring System 1 when we decide to move forward on scraping the ceilings.”
– Sarah Guigliano (Los Angeles)
Angie’s List Review – December 10, 2012
“Rich came out and went through the house, and explained a lot to me about plaster versus drywall, and what they could do. His company also does painting, but he quotes it separately and makes it clear that it isn’t a problem if you’ve got another painter to use. Ultimately, I went with them for both.
About 1700 sf of ceiling in the house had the dreaded acoustic ceiling texture. I had this work done before I moved in because I feared never getting around to it, otherwise. It was great to go with a company that specializes in ceilings, because their results are great. Two walls had significant cracks where the house had settled, they were able to replaster them and make them look perfect, also.”
– Shelley Hall (Brea)
Angie’s List Review – October 5, 2012
“Our home is app. 2300 S.F. built in 1987 and had acoustic ceilings throughout the house. They came to give us an estimate just a few days after we called. The very next week work started on the day that was convienient for us. The first crew arrived on time and worked all day. After applying plastic all over for protection and moving the furniture and removing light fixtures they removed the acoustic, re textured the ceiling then removed the plastic and cleaned up before leaving. They left the furniture toward the middle of the room and the light fixtures down, but explained to us that the painting crew would replace all of that. After two days to dry the paint crew came, again on time and put up new plastic for protection. They painted then replaced the light fixtures, put the furniture back and cleaned up and left. The painting was faster then the removal and texture so they were done in about 6-7 hours. Both crews were very friendly, and very good at their job. Our home looks newer and the ceiling look very clean now. What impressed us the most when we compare to others ervice providers that we have had in the past was that they asked for no money up front. After the first crew was done we paid for that service, then when the second crew was done we paid the balance. For people like us who have lost money to dishonest workers this was wonderful for us. Thank You again.”
– Arthur Gamst (Highland)
Facebook Review – September 16, 2012
“Thank you Richard and System 1 painting for the wonderful job you and your company did for my grandmother on the interior of her house. It was a wonderful palette to create her dream ‘model’ home.
She would love to recommend your business for any future clients you may have. She is so happy with your work and we can’t wait to show you pictures of the finalized designs in her new “castle”.
Thank you so much, from our family to yours!”
– Kristen LittleJohn-Lasker
Facebook Review – August 27, 2012
“Good Honest Company & Owner… They stand behind their work. I have had them work on my home & countless real estate clients too!”
– David Clesceri
Angie’s List Review – August 22, 2012
“Richard came (a long way!) to estimate these services. He was punctual and utterly professional. He provided a firm price on the spot, but exerted no pressure at all for an immediate decision.
His price was fair, and I had full confidence that his company would do a good job. However, I also required some services (such as new baseboards and additional repairs) that were outside System 1’s charter. From a timing perspective, it was better to let a single general contractor handle the entire job.
If I had been in the market strictly for the services that System 1 offered, I would have accepted Richard’s bid without question. I found dealing with System 1 to be a real pleasure.”
– Michael Thorn (Camarillo)
Angie’s List Review – August 4, 2012
“Richard came out for the estimate and was very patient with us in explaining all the options and pricing. System 1 was not the lowest cost provider, but we felt that it would be better to have 1 contractor do the ceilings, lighting and painting, rather than 3 different contractors. The drywall/ceiling crew was great. Very fast, and helped do some minor patching around the house while they were here. The lighting/electrician person is a sub-contractor of System 1. Because of that, his price for recessed lighting was a little higher per can than other contractors. It was nice to have the electrician working with the ceiling crew so that they could patch his work. Finally, the paint crew, led by Bryan, also did a good job. We changed the color in some rooms after they started and he and Richard were patient in working with us to accommodate. I also appreciate that they stuck to their pricing pretty well. We did ask for some extra work after the project started, and for the really minor stuff, they didn’t charge us, and for the other stuff, the extra charges were reasonable. Also, System 1 was responsive to emails and texts, which was very helpful as our renovation project was moving along quickly and we had to coordinate with other contractors.”
– Albert Chang (Pasadena)
Angie’s List Review – July 1, 2012
“I bought a house with ugly popcorn ceilings and hideously ugly paint. Richard gave me a great estimate and pointed out some pretty bad painting mistakes made by the previous owner. I had no idea popcorn ceiling removal created such a mess. They handled it perfectly with enormous amounts of plastic sheeting. They were professional and hard working. The end result was fantastic. It was much more work than I had anticipated but in the end it looked great. I would use this company again.”
– Jerrid De Jesus (Upland)
Angie’s List Review – June 1, 2012
“Three different crew were sent out on three days. Day one removed the acoustic material. Walls and floors were encased in plastic. Day two the texture was applied. It was allowed to dry for two days then one of painting. I’m very impressed with the quality of the work. I highly recommend this company.”
– James Sawatzki – (Tustin)
Angie’s List Review – April 12, 2012
“The sales rep was very professional, very nice – the only one out of the three bidders who brought samples. When he pulled out the samples, I thought, “Oh, wow. This guy’s too professional. He’s gonna’ try to gouge me on price now.” But his price was the lowest of the three.
His crew showed up promptly and finished the job in record time. I was concerned that they might not have done a good job when they called me home, because it was a lot faster than I thought it would be.But they did an amazing job. I would definitely use them again.”
– Cathryn Roos (La Habra)
Facebook Review – February 13, 2012
“Thanks System 1 for the great job on the ceiling, lighting, and painting! I really appreciate your responsiveness.”
– Kathy Miller Midgley (Los Angeles)
Angie’s List Review – July 10, 2011
“Once the repaired ceiling was painted, it looked outstanding. There were a few minor problems but nothing out of the ordinary. For example there was slight damage near the wall/ceiling interface at some points due to lifting of paint from the wall, but this is hard to avoid because the walls have to be covered with plastic sheeting prior to scraping the ceilings, and the tape can pull up paint. There were also a couple of spots where the caulking at the interface wasn’t perfect, but when I pointed them out they got repaired. These guys are very good. My only complaint would be I found them a tad expensive. I estimated that the total work time that was spent on the ceilings was 12 hours and on the painting about 4-5 hours. Works out to ~$100/hour. I’m quite sure the guys doing the work weren’t paid anywhere near that. However, it is only fair to point out that I did get other estimates and System1 was competitive. One other company was a bit cheaper but I was much more impressed by the demeanor of the System1 estimator so I went with them. System1 does good work and they were responsive when I pointed out problems, so I would use them again.”
– Linda Silveira (Pasadena)
Angie’s List Review – Nov. 2, 2010
“I could not have asked for better service. They were professional, prompt, extremely clean, provided excellent results and were a great crew. I have recommended to several friends and I would definitely them use again.”
– Karen Thomsen (Santa Ana)